Exchange & Returns

We want you to love every purchase from us.

Your satisfaction is our top priority, and we understand that sometimes a product may not be exactly what you expected. To provide you with a worry-free shopping experience, we offer a 30-Day Easy Return & Exchange Policy.

Please review the details below.

30-Day Return Policy

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange:

The item must be unused and in its original condition.
The product must be returned with all original packaging, tags, and accessories (if applicable).
The item must not show signs of wear, washing, damage, or alteration.
Proof of purchase or order information is required.

Items returned without prior approval may not be accepted.

Return & Exchange Process

Step 1: Contact Us

Before sending any items back, please contact our customer support team:

Email (Priority Contact):
kwneija2254@hotmail.com

Please include:

Your order number
The item(s) you would like to return or exchange
The reason for your request
Photos of the product (if there is a quality issue or damage)

Our team will review your request and provide return instructions.

Step 2: Send Your Return

Once your return request is approved, we will provide the necessary return information.

Please do not send your item back to the original shipping address without contacting us first.

Returned packages must include the required order information to ensure smooth processing.

Step 3: Inspection & Processing

Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions.

After approval:

Exchange orders will be processed and shipped as soon as possible.
Refunds will be issued to your original payment method.

Please allow 3–5 business days for our team to complete the inspection and processing after receiving your return.

Refund Policy

Approved refunds will be issued to the original payment method used for your purchase.

Please note:

Original shipping fees (if applicable) are non-refundable.
Refund processing times may vary depending on your bank or payment provider.
You will receive a confirmation email once your refund has been processed.

Most refunds will appear in your account within 5–10 business days after processing.

Exchanges

We support exchanges for:

Different sizes
Different styles
Other available products of equal value

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchange availability depends on product inventory at the time your request is processed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos showing the issue
A description of the problem

After review, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

Non-Returnable Items

Returns may not be accepted for:

Items that have been worn, washed, or altered
Items without original packaging or order information
Items damaged due to improper use or handling
Returns requested after the 30-day return period

Return Shipping Responsibility

For general returns (such as changing your mind, ordering the wrong size, or no longer wanting the item), return shipping costs may be the responsibility of the customer.

For items that arrive damaged, defective, or incorrect, please contact us first. We will work with you to find the best solution.